The
prime reason why I went for Evo Canada’s EPay Gateway was because our
enterprise is a mid-sized one and deals with a fairly large number of
customers. Of course by virtue of being in the retail industry we were taken in
by add on’s such as the electronic billing facility, a fraud management
utility, and the shopping cart solution.
Once
the sales representatives introduced us to the technical staff it was smooth
sailing. We signed a contract with reasonable terms and they promised us prompt
customer support in case of an emergency. In fact they assured us that we
wouldn’t have to get in touch with any third party for technical support.
We
were also assured that the monthly charges for the service are much lower than
what the other providers are charging.
Initial
installation and the first few months of service were fine. Trouble began
brewing when one of our customers lodged a formal complaint alleging debit card
processing fraud. One of our outlets was the prime target. We instantly got in
touch with the customer care department. It turned out that we were actually
dealing with a third party! And on top of that we did not get any real support.
We lost a customer, couldn’t help him and got a bad name!
No comments:
Post a Comment