We set up a new retail store business in Ontario,
Canada. Naturally setting up a good POS system and service was an absolute
must. We spoke to fellow merchants and someone advised us to check out Evo Canada
The initial discussions with the sales team were
ok and fairly productive. We outlined our requirement understood their terms
and concluded the contract. The problems began with the setting up of hardware
followed by serious technical snags. Certain things that we as an organization
took objection to were:
· During the
sign up process the legal terms and conditions were vague though the customer
executives assured me that it won’t be a problem.
·They didn’t
produce any monthly financial statements or invoice as I was told would happen.
· Evo increased
my sales tax rate and their interchange rates affected my seasonal business.
· Technical
snags of online payment system and mismanaged payment problems damagemy
business incurring heavy loss.
· Their
executives were rude and did not show any interest in helping me.
We have already found another service provider
and are in the process of switching.I would recommend merchants to steer clear
of this particular service provider, especially if they do not have a strong
legal backbone for their business.
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