Evo’s Epay Gateway disappoints!

The prime reason why I went for Evo Canada’s EPay Gateway was because our enterprise is a mid-sized one and deals with a fairly large number of customers. Of course by virtue of being in the retail industry we were taken in by add on’s such as the electronic billing facility, a fraud management utility, and the shopping cart solution.

Once the sales representatives introduced us to the technical staff it was smooth sailing. We signed a contract with reasonable terms and they promised us prompt customer support in case of an emergency. In fact they assured us that we wouldn’t have to get in touch with any third party for technical support.

We were also assured that the monthly charges for the service are much lower than what the other providers are charging.

Initial installation and the first few months of service were fine. Trouble began brewing when one of our customers lodged a formal complaint alleging debit card processing fraud. One of our outlets was the prime target. We instantly got in touch with the customer care department. It turned out that we were actually dealing with a third party! And on top of that we did not get any real support. We lost a customer, couldn’t help him and got a bad name!

Evo Canada--- a Fraud!

We set up a new retail store business in Ontario, Canada. Naturally setting up a good POS system and service was an absolute must. We spoke to fellow merchants and someone advised us to check out Evo Canada

The initial discussions with the sales team were ok and fairly productive. We outlined our requirement understood their terms and concluded the contract. The problems began with the setting up of hardware followed by serious technical snags. Certain things that we as an organization took objection to were:

· During the sign up process the legal terms and conditions were vague though the customer executives assured me that it won’t be a problem.

·They didn’t produce any monthly financial statements or invoice as I was told would happen.

·  Evo increased my sales tax rate and their interchange rates affected my seasonal business.

· Technical snags of online payment system and mismanaged payment problems damagemy business incurring heavy loss.

·  Their executives were rude and did not show any interest in helping me.

We have already found another service provider and are in the process of switching.I would recommend merchants to steer clear of this particular service provider, especially if they do not have a strong legal backbone for their business.