EVO Canada’s POS system is totally useless

I started a garment retail business last month in Montreal. For the first two weeks I was doing all the billing process manually and accepted payment in cash. But as more customers started coming to my store, it became difficult to generate bills manually for the large crowd. Long queues were a common sight at the store. Besides, many customers preferred to pay through credit card. To state very simply I was losing business!

On the advice of a close friend, I planned to install a POS system by EVO Canada. Though it cost me a good amount of money, I was not reluctant to invest the amount believing that the application will make the business more efficient. I was disappointed. It has been two weeks there has hardly been a day without technical glitches. The terminal freezes at will. The PIN pad is not efficient and often stops working.

Instead of solving the problem of the long queues, it has added to the plight of the customers. The card reading facility often fails to read a card at the first instance. 

Slow processing by EVO Canada’s POS system

Customer experience is very important for a hospitality business. If the experience is poor customers will not come back to seek your service. When you can’t retain customers in the industry you can’t grow your business. I have been running a restaurant in Montreal for the last 10 years. Recently, I signed up for a payment processing from EVO Canada. I invested a huge amount of money to make the business more organised. But the service disappointed from the first day itself. The system takes a lot of time for processing requests. Besides, the printer doesn’t work properly. It jams frequently. This is giving poor customer experience to the customers. This is annoying. Feel as though I have flushed my money down the drain.

I am planning to change to an efficient payment processing system. This time I am not going to hurry in choosing a service. 

Evo’s Epay Gateway disappoints!

The prime reason why I went for Evo Canada’s EPay Gateway was because our enterprise is a mid-sized one and deals with a fairly large number of customers. Of course by virtue of being in the retail industry we were taken in by add on’s such as the electronic billing facility, a fraud management utility, and the shopping cart solution.

Once the sales representatives introduced us to the technical staff it was smooth sailing. We signed a contract with reasonable terms and they promised us prompt customer support in case of an emergency. In fact they assured us that we wouldn’t have to get in touch with any third party for technical support.

We were also assured that the monthly charges for the service are much lower than what the other providers are charging.

Initial installation and the first few months of service were fine. Trouble began brewing when one of our customers lodged a formal complaint alleging debit card processing fraud. One of our outlets was the prime target. We instantly got in touch with the customer care department. It turned out that we were actually dealing with a third party! And on top of that we did not get any real support. We lost a customer, couldn’t help him and got a bad name!

Evo Canada--- a Fraud!

We set up a new retail store business in Ontario, Canada. Naturally setting up a good POS system and service was an absolute must. We spoke to fellow merchants and someone advised us to check out Evo Canada

The initial discussions with the sales team were ok and fairly productive. We outlined our requirement understood their terms and concluded the contract. The problems began with the setting up of hardware followed by serious technical snags. Certain things that we as an organization took objection to were:

· During the sign up process the legal terms and conditions were vague though the customer executives assured me that it won’t be a problem.

·They didn’t produce any monthly financial statements or invoice as I was told would happen.

·  Evo increased my sales tax rate and their interchange rates affected my seasonal business.

· Technical snags of online payment system and mismanaged payment problems damagemy business incurring heavy loss.

·  Their executives were rude and did not show any interest in helping me.

We have already found another service provider and are in the process of switching.I would recommend merchants to steer clear of this particular service provider, especially if they do not have a strong legal backbone for their business.